The products we offer carry a conditional 30 day money-back guarantee when used as directed by the manufacturer, unless otherwise noted on the product information page.

We strive to ensure the utmost accuracy in our product presentations, but errors can occur. If there appears to be an error in the information presented or if additional information regarding packaging, ingredients or usage is needed, please email our customer service group at cs@tri-vestin.com or call 877.516.5433 for further assistance.

Important information about our return policy!

• Returns of two or more of the same product must be unopened and are subject to a minimum 15% restocking fee. Please be advised, you are welcome to buy as many items as you wish in order to take advantage of quantity discounts, but we will only refund the purchase price minus all shipping costs and merchant fee on one (1) opened item.

• All returns or canceled orders will be assessed a service and handling fee of $10.00 per credit issued.
  
  
• Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the sender's expense.
  
  
• RMA's which are not received within 10 business days of issue are void and will NOT be honored.
  
  
• Although there is free shipping on some orders, the actual shipping charges which were incurred will be deducted from the original purchase before refunds / credits are issued. Shipping charges are NOT refundable!

• Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and restocking fees.
  
  
• The terms of this guarantee are subject to change with or without notice.

Follow these simple steps to complete a return refund request:

• Call our Customer Service department at 877.516.5433, or email us at returns@tri-vestin.com to obtain a return merchandise authorization number.
  
  
• Write your reason for returning the product and the RMA number on the invoice you received with your order.
  
  
• Write the RMA number on the outside of the package you are returning to the far left of the mailing address.
  
  
• Mail the remaining product back to us in its original packaging, with receipt, reason for returning the product and the return authorization number supplied by Customer Service. A refund, minus actual shipping and return costs, will be processed after receipt and verification of the return.
  
  
• Returns that do not include the RMA number on the outside of the package or are received at the improper address will be returned to the sender without refund at the senders expense!

Cancellation Policy:

Orders are automatically uploaded to our secure merchant processor which incurs fees.

• If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee.
• If you cancel your order after it has been shipped, the Product Return Policy procedure must be followed.
• Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 15% restocking fee.

Fraudulent Chargeback Policy:

If you place a chargeback with your credit card provider for an order you placed and received, there will be a $50 research fee charged to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that that the transaction was legitimate.

NO EXCEPTIONS! If you you do not remember making the purchase, call the number on your credit card statement next to the charge BEFORE calling your provider.

We log IP strings on all orders. Any chargebacks from fraudulent use of credit cards will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.